Trip2Go is certified by the Information Commissioner's Office (ICO).
Registration reference: ZC079687
Date registered: 15 January 2026
Registration expires: 14 January 2027
Website: ico.org.uk
Effective Date: January 14, 2026
This Privacy Policy governs how Trip2Go ("we," "us," or "our") collects, processes, utilizes, and protects your personal information when you access our website or engage our visa consultation services. This policy also outlines your data protection rights and describes our compliance with applicable privacy legislation.
By accessing our services, you acknowledge and consent to the information practices described in this policy.
1 Interpretation and Definitions
Interpretation
Capitalized terms used throughout this policy have specific meanings as defined below. These definitions apply regardless of whether the terms appear in singular or plural form.
Definitions
- Account: A unique user profile established to facilitate access to our services
- Company: Trip2Go, the data controller for the purposes of this policy
- Cookies: Small data files stored on your computing device that retain browsing preferences and activity
- Country: The United Kingdom, our primary jurisdiction of operation
- Device: Any internet-capable equipment including smartphones, tablets, computers, or similar technology
- Personal Data: Any information relating to an identified or identifiable natural person
- Service: Our comprehensive visa consultation and application assistance services
- Service Provider: Third-party organizations that process data on our behalf under contractual arrangements
- Usage Data: Information automatically collected regarding your interaction with our services
- Website: Our online platform accessible at https://trip2go.co.uk
- You/Your: The individual user or the legal entity you represent when using our services
2 Categories of Personal Data Collected
Primary Personal Information
- Complete legal name as appears on official documentation
- Primary and alternative email addresses
- Contact telephone numbers
- Passport and other government-issued identification details
- Nationality, citizenship status, and international travel history
- Financial and billing information for payment processing
Usage and Technical Data
Usage Data is automatically generated during your interaction with our services. This encompasses your device's Internet Protocol (IP) address, browser type and version, pages accessed, session duration, unique device identifiers, and additional diagnostic information. For mobile device users, we may additionally collect device model specifications, operating system version, mobile browser type, and unique device identifiers for service optimization purposes.
3 Tracking Technologies and Cookies
We employ cookies and similar tracking mechanisms to enhance user experience, analyze service utilization, and optimize website functionality.
Strictly Necessary Cookies
Enable fundamental website operations and secure authentication processes
Functional Cookies
Preserve user preferences and customization settings
Performance Cookies
Generate analytics data to assess website usage patterns and optimize performance
Targeting Cookies
(where applicable) Monitor user engagement for marketing and advertising optimization
* Users may configure browser settings to decline cookies; however, this may limit certain website functionalities.
4 Purposes for Data Processing
- Facilitating visa application preparation and submission procedures
- Maintaining communication regarding service requests and updates
- Processing payments and generating financial documentation
- Enhancing website functionality and service quality
- Ensuring compliance with legal and regulatory requirements
- Implementing fraud prevention and security measures
- Providing customer support and resolving inquiries
5. Data Sharing and International Transfers
Third-Party Processing: Your information may be processed at Trip2Go facilities or by authorized partners globally. Data transfers outside your jurisdiction are conducted with appropriate safeguards and security protocols.
Corporate Transactions: In the event of merger, acquisition, or asset transfer, your Personal Data may be transferred to the acquiring entity. We will provide advance notification before your data becomes subject to alternative privacy policies.
Legal Disclosure: We may disclose personal information when legally required or when necessary to protect our rights, property, or user safety, or to comply with judicial proceedings, court orders, or legal processes.
6. Data Security Measures
We implement industry-standard security protocols to protect your personal information. However, no method of electronic transmission or storage can guarantee absolute security, and we cannot ensure complete protection against all potential security breaches.
7. Protection of Minor's Privacy
Our services are not designed for or directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information and terminate the associated account.
8 Data Retention and Your Rights
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may have certain rights regarding your personal data, including:
To exercise these rights, please contact us using the information provided below.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We reserve the right to modify this Privacy Policy periodically. Material changes will be communicated through prominent website notices or direct email notification.