Last Updated: January 2026 | Airline Booking Guidance
This policy applies to flight bookings arranged through Trip2Go. When you purchase an airline ticket, the airline is responsible for carriage and Trip2Go acts as your booking agent.
Please read these terms carefully so you understand passenger duties, ticket restrictions, check-in timing, baggage limits, and carrier schedule rules.
Key Points
Carrier contract
Your ticket creates a carriage contract with the airline. Trip2Go acts as the booking agent for that carrier.
Reconfirm flight times
Travellers should check outbound and return schedules at least 72 hours before travel.
Arrive early
International check-in should normally be completed at least 2 hours before departure, or earlier if the airline requires it.
No-show risk
Missing the outbound sector can cause the airline to cancel remaining sectors, including return flights.
1 Check-In and Boarding Deadlines
Airlines operate strict check-in, bag-drop, security, and boarding deadlines. Trip2Go cannot override an airline's decision if a passenger arrives late or misses a gate closure.
- International flights: Complete check-in and baggage drop at least 120 minutes before departure unless your airline requires a longer window.
- Domestic or regional flights: Arrive at the airport early enough to complete all airport formalities, normally at least 90 minutes before departure.
- Gate closure: Many carriers close boarding gates around 45 minutes before departure. Late arrival may be treated as a no-show.
2 Flight Reconfirmation
Airlines may change timings, flight numbers, aircraft, terminals, or routes for operational reasons. It is the traveller's responsibility to monitor these changes before travel.
- Outbound travel: Check your airline booking and airport information 72 hours before departure and again on the day of travel.
- Return travel: Reconfirm the return sector 72 hours before departure, especially if you are travelling across time zones.
- Contact details: Ensure the email address and phone number on the booking are correct so schedule notices can reach you.
3 E-Tickets and Passport Names
Passenger names on tickets must match passports exactly. Even small spelling differences can lead to airline refusal, amendment fees, or ticket reissue costs.
- Name accuracy: Check all spellings, titles, date of birth details, and passport information before payment is made.
- Corrections: After ticket issue, name corrections depend on airline rules and may require a new ticket at the current fare.
- Ticket delivery: Electronic tickets are sent after cleared payment and airline confirmation. Contact Trip2Go promptly if you do not receive your documents.
4 Baggage, Damage, and Restricted Items
Baggage allowance depends on airline, cabin class, route, and fare type. Economy light, saver, or promotional fares may include cabin baggage only.
- Allowance: Review the baggage information on your e-ticket and airline website before travelling.
- Lost or damaged bags: Report baggage issues to the airline before leaving the airport and request a Property Irregularity Report where applicable.
- Restricted goods: Do not carry hazardous, flammable, prohibited, or restricted goods in hand luggage or checked bags.
5 Pregnancy, Medical, and Special Assistance
Airline rules for pregnancy, mobility assistance, medical equipment, oxygen, and special meals differ by carrier and destination.
- Pregnancy: Expectant travellers may need a fit-to-fly letter after the airline's stated pregnancy threshold.
- Assistance requests: Wheelchair, dietary, and medical assistance should be requested at booking. Trip2Go can pass requests to the carrier, but final approval sits with the airline.
- Medical clearance: Travellers with medical needs should confirm fitness to fly with a doctor and the airline before departure.
6 Airline Changes and Cancellations
Carriers may adjust flights for weather, air traffic control, safety, security, crew, airport, or operational reasons.
If a carrier cancels or materially changes a flight, Trip2Go will assist with the options offered by that carrier. We are not liable for separate losses such as missed transfers, unused accommodation, or onward arrangements unless required by law.
A direct flight may still include a technical stop. Only a ticket specifically described as non-stop means there are no planned intermediate stops.
Need Flight Support?
For ticket queries, schedule checks, baggage questions, or amendment requests, contact Trip2Go before your travel date.