We are committed to providing exceptional visa consultation services with complete transparency. This refund policy outlines the terms and conditions governing refund requests for our services.
Refund Eligibility
We offer refunds under the following circumstances:
Duplicate Payments
If you have been inadvertently charged multiple times for the same service due to technical or processing errors on our part.
Service Delivery Failure
If we are unable to commence or complete your visa application processing due to circumstances within our control or operational errors.
Pre-Processing Cancellation
If you choose to cancel your application before we have initiated the processing phase and no work has been undertaken on your behalf.
Non-Refundable Circumstances
Please note that refunds will not be provided in the following situations:
Embassy/Consulate Decision
Visa rejection or refusal by the relevant embassy, consulate, or immigration authority.
Applications in Progress
Cases where your application has been officially submitted to the relevant authorities or is currently under review.
Client-Related Issues
Applications affected by incorrect, incomplete, or misleading information provided by the applicant.
Third-Party Fees
Government fees, embassy charges, or other third-party costs that have been paid on your behalf.
Refund Request Process
Submission Requirements
- All refund requests must be submitted in writing via email to info@trip2go.co.uk.
- Requests must be made within seven (7) calendar days of the original payment date.
- Please include your transaction reference number, payment details, and reason for the refund request.
Processing Timeline
- Refund requests will be reviewed and processed within 7-10 business days from the date of receipt.
- Approved refunds will be credited to the original payment method used for the transaction.
- You will receive email confirmation once the refund has been processed.
Important Notes
- Refund amounts may be subject to applicable processing fees charged by payment providers.
- Partial refunds may apply depending on the stage of service completion.
- This policy is subject to applicable consumer protection laws in the United Kingdom.
Have Questions?
For refund requests, inquiries, or clarification regarding this policy, please contact us:
This refund policy is effective as of the date of publication and may be updated periodically. Please review the most current version on our website.